Support

Contact us

Email hello@troiva.com. Real people read every message, and we reply as soon as we can. To help us help you faster, tell us which app you are using, your device and its system version, and what happened.

Manage or cancel a subscription

Subscriptions are billed and managed by Apple or Google, so you manage them in your store account, not inside the app.

• iPhone and iPad: open Settings, tap your name, then Subscriptions, and choose the app.
• Android: open the Google Play Store, tap your profile, then Payments & subscriptions, then Subscriptions.

Cancel at least 24 hours before the end of the current period to avoid the next renewal. If you cancel during a free trial, you are not charged.

Restore a purchase

On a new phone, or after reinstalling, open the app’s subscription screen and tap Restore purchase. Make sure you are signed in with the same Apple or Google account you subscribed with.

Refunds

Refunds are handled by the store that charged you. For Apple, request one at reportaproblem.apple.com. For Google Play, use the order in your Play Store account or Google’s refund page.

Delete your data

Most of our apps let you delete your account and its data from the app’s Settings. You can also email privacy@troiva.com from the address you used, and we will delete it for you. Deleting your data does not cancel a subscription; cancel it in your store account as described above.

Privacy and terms

One Privacy Policy and one Terms of Use cover every Troiva app.